The emergency assistance team speaks English and can provide support when you need it most.

The customer services team and the claims team communicate in English.

You will need  to translate any documentation into English before submitting your claim.

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Our contact details

We’re here to help if you have a question about travel insurance. We’re available:

  • Monday to Friday 8:00am - 8:00pm (AEST/ADST)
  • Saturday 9:00am - 5:00pm (AEST/ADST)
  • Sunday closed

Contact us


Within Australia:
1300 787 375

From anywhere in the world:
+61 2 8263 0400